Phone systems commonly used in hotels, municipal offices, businesses, and community recreational facilities work differently than a residential land line. These Private Branch Exchange (PBX) phone systems and multi-line phone systems need to be programmed to connect an internal call to external 9-1-1.
Owners of Private Branch Exchange (PBX) phone systems and similar multi-line phone systems should confirm with their technical staff/service providers that these systems are properly programmed before July 28, 2016. The default programming of these systems may not route an internally dialed 9-1-1 call to the external 9-1-1 system. They may be configured to give a 9-1-1 caller a busy signal, no signal or a recorded messages that prevents callers from reaching the external line.
Be sure everyone in your home knows what 9-1-1 is, how to dial from your home and cell phone, and to trust the 9-1-1 call taker. Make sure your child is able to reach at least one phone in your home.
When calling 9-1-1, children need to know their name, parent’s name, telephone number, and their address. Keep this information near the phone. Tell your child to answer all the call taker’s questions and to stay on the phone.
Post your civic address at the driveway entrance and on your home. Try to use reflective material or illumination so that it can be seen in the dark.
If you don’t have a civic address, post your lot number, family name or other identifier that lets emergency responders know they have arrived.
When there isn’t an emergency, but you need to speak to RCMP, the fire department or EMS, please use the local non-emergency number, available on municipal/community websites and in the blue pages.
For health questions, you can talk to a registered nurse by calling 8-1-1 for the Yukon HealthLine 8-1-1.