Department of Community Services
Consumer Services
Consumer Protection
By understanding your consumer rights and how to exercise them, many problems and disputes can be avoided. Consumer Services staff can provide answers to questions and information on your rights and responsibilities as an active consumer in the marketplace.
This information is only a general summary of the Consumer Protection Act [802KB 
]. To interpret or apply the legislation, the Act itself should be consulted.
Tip Sheets
Consumer Services has created a series of Tip Sheets for the most common consumer issues they are contacted for. The purpose of these Tip Sheets is to provide overview information on a specific consumer issue and some recommendations for resolving conflicts you may be experiencing. If you require additional information or greater detail on a particular issue, please contact Consumer and Safety Services at 667-5111.
- Dealing with Collection Agencies [54.99 KB ]
- Dealing with Consumer Complaints [95.48 KB ]
- Payday Lenders - Learn the Cost [363.31 KB ]
Publications & Internet Links
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Notice of Collection Licence Fee Increase [20.72 KB ]
- Canadian Consumer Handbook
Being a wise consumer means being informed. This handbook offers tips, questions and advice on consumers' rights, along with contacts for help with common problems. - Canadian Consumer Information Gateway
Canada's Office of Consumer Affairs brings together consumer information, tools and services available from the most objective and reliable sources. - Be Informed About...Consumer Issues
Debt, Identity Theft, Internet Safety, Landlord & Tenants, Making a Complaint - Identity Theft - Information for Consumers and Businesses
Identity theft (ID theft) is serious. This kit identifies key ways to reduce your risk of becoming a victim. - Consumer Issues for Seniors
Consumer Information, Complaints, Banking, Housing - Reality Choices - for 30 year old consumers
Dealing with Credit, You and Your Money, A Roof Over Your Head, In the Driver's Seat, Shopping for Satisfaction - Consumer Issues for the Young
Am I Making the Most of My Money?, Shopping, Be On Your Guard, Out On Your Own