Consumer Services

Consumer Services' primary goal is to create and encourage a fair, efficient and informed marketplace for business and consumers.

Consumer Services ensures that professionals are qualified to be licensed pursuant to Yukon legislation, fosters business and consumer confidence in the marketplace and administers a regulatory framework that contributes to a competitive Yukon economy.

Tip sheets

Consumer Services has created a series of Tip Sheets for the most common consumer issues they are contacted for. The purpose of these Tip Sheets is to provide overview information on a specific consumer issue and some recommendations for resolving conflicts you may be experiencing. If you require additional information or greater detail on a particular issue, please contact Consumer and Safety Services at 667-5111

Consumer Protection

By understanding your consumer rights and how to exercise them, many problems and disputes can be avoided. Consumer Services staff can provide answers to questions and information on your rights and responsibilities as an active consumer in the marketplace.

Tip Sheets:

• Dealing with Collection Agencies ( 56KB)
• Dealing with Consumer Complaints ( 59KB)
• Identity Theft – Information for Consumers
• Canadian Consumer Handbook
• Reality Choices – for 30 year old consumers
• Consumer Issues for Seniors
• Consumer Issues for the Young
• Payday Lenders - Learn the Cost - English ( 363KB) French ( 358KB)
• Canadian Consumer Information Gateway

Canadian Motor Vehicle Arbitration Plan (CAMVAP)

CAMVAP is a program that can assist you to resolve disputes with  an automobile manufacturer when you encounter difficulty resolving alleged vehicle defects or warranty disputes.  The program gives you an opportunity to present your case before a neutral third party (arbitrator) for resolution.  CAMVAP was created in 1994, to help consumers resolve disputes with vehicle manufacturers or distributors, in a way that is fair, fast, free, friendly and final.

Most domestic and imported passenger cars, light trucks, sport utility vehicles, vans and multi-purpose passenger vehicles that are purchased or leased in Canada are covered by CAMVAP. The vehicle must be from the current or the previous four (4) model years.  CAMVAP conducts its business across Canada and no matter who you are, or where in Canada you live, all cases are handled the same way.

CAMVAP is the alternative to Lemon Laws in the United States.

For more information go to http://camvap.ca/.

Landlord and Tenant Responsibilities

Consumer Services administers the laws that set out the rights and responsibilities of landlords and tenants. Our role includes providing information about residential renting to tenants and landlords and handling complaints about possible breaches of the legislation. Rentals Officer arbitration of a dispute is available by written request of the landlord AND tenant. Below are samples of documents commonly used in Landlord and tenant relationships.

Tip Sheets:

• Security Deposits ( 78KB)
• Notice to Terminate the Tenancy ( 56KB)
• Sample Tenancy Agreement - English ( 92KB) French ( KB) 
• Sample Condition of Premises Checklist -   ( KB)
• Landlord and Tenant FAQ ( 56KB)

Licensing Charitable Gaming

Only charitable or religious groups may qualify for a gaming license. Conducting a gaming event without a license is a Criminal Code offence. Eligibility requirements for a gaming license, the information booklet, application forms, the steps necessary to obtain a gaming license and the financial report forms are available online. Application forms are accepted and processed year-round.

• Do you need a gaming license? ( 32KB)

Insurance Act

The Office of the Superintendent of Insurance licenses and monitors the activity of insurance companies, agents, adjusters, brokers, special brokers, and sales persons.

Professional Licensing

Consumer Services manages licensing for numerous professionals including, but not limited to, those in health care, insurance, collection, real estate, as well as security guards and second-hand dealers.
Consumer Services administers a number of Acts that regulate licensing for the following professions:

•  Physiotherapist
• Chiropractor
• Clergy
• Collection agency employee and collection agents
• Dental hygienist and therapist
• Dentist
• Denture technician
• Funeral director
• Insurer and insurance individual (agent, broker, company or other)

Effective January 1, 2003, all new life insurance applicants must take the Life Licensing Qualification Program (LLQP) to qualify for licensing in Canada.

For information on the program or about approved LLQP course providers, please contact the licensing officer by phone at (867) 667-5111 or fax (867) 667-3609.

• Burglar Alarm agency and agent
• Licensed practical nurses
• Optometrist
• Pawnbroker and second-hand dealer
• Security guard agency and agent
• Pharmacist
• Private investigator
• Real estate agent and sales person

Please contact the licensing officer or the consumer relations officer at (867) 667-5111 for more information.

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