Department of Community Services

Consumer Services

Consumer Services

Consumer Services' primary goal is to create and encourage a fair, efficient and informed marketplace for business and consumers.

Consumer Services ensures that professionals are qualified to be licensed pursuant to Yukon legislation, fosters business and consumer confidence in the marketplace and administers a regulatory framework that contributes to a competitive Yukon economy.

Canadian Motor Vehicle Arbitration Plan (CAMVAP)
CAMVAP is a program that can assist you to resolve disputes with  an automobile manufacturer when you encounter difficulty resolving alleged vehicle defects or warranty disputes.

Consumer Protection
By understanding your consumer rights and how to exercise them, many problems and disputes can be avoided. Consumer Services staff can provide answers to questions and information on your rights and responsibilities as an active consumer in the marketplace.

Insurance Act
The Office of the Superintendent of Insurance licenses and monitors the activity of insurance companies, agents, adjusters, brokers, special brokers, and sales persons.

Landlord and Tenant Responsibilities
Consumer Services administers the Landlord and Tenant Act, which sets out the rights and responsibilities of landlords and tenants in Yukon. Our role includes providing information about residential renting to tenants and landlords and handling complaints about possible breaches of the legislation. Rentals Officer arbitration of a dispute is available by written request of the landlord AND tenant.

Professional Licensing
Consumer Services manages licensing for numerous professionals including, but not limited to, those in health care, insurance, collection, real estate, as well as security guards and second-hand dealers.

Raffles, Bingos and Casinos - Licensing Charitable Gaming
Only charitable or religious groups may qualify for a gaming license. Conducting a gaming event without a license is a Criminal Code offence. Eligibility requirements for a gaming license, the information booklet, application forms, the steps necessary to obtain a gaming license and the financial report forms are available online. Application forms are accepted and processed year-round.

Contact Consumer Services 


Location: 
307 Black Street
Whitehorse, Yukon
 Y1A 2N1

Mailing Address:
Box 2703 (C-5)
Whitehorse, Yukon
Y1A 2C6  

Hours of Operation:  8:30am to 4:30pm

Phone: (867) 667-5111
Toll free (in Yukon): 1-800-661-0408 local 5111 
Fax: (867) 667-3609
Email:  consumer@gov.yk.ca